Important Notice - Effective Date: January 1, 2025
By using our services, you agree to be bound by these Terms and Conditions. Please read them carefully and contact us if you have any questions.
1. Acceptance of Terms
By accessing or using Organi Health Care's services, website, or mobile applications, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms Apply To:
- All healthcare and medication services provided by Organi Health Care
- Use of our website, mobile apps, and patient portal
- Telehealth consultations and online services
- Prescription assistance and medication management programs
- All communications and interactions with our staff
2. Healthcare Services
Professional Medical Services
Organi Health Care provides professional healthcare services through licensed healthcare providers. Our services include but are not limited to:
- Medical consultations and examinations
- Prescription medication management and assistance
- Chronic condition monitoring and treatment
- Telehealth and remote consultation services
- Medication delivery and pharmacy services
- Health and wellness counseling
Scope of Practice
All medical services are provided within the scope of practice of our licensed healthcare providers and in accordance with California state regulations and professional standards.
Emergency Services Disclaimer
Our services are not intended for emergency medical situations. In case of a medical emergency, please call 911 or go to the nearest emergency room immediately.
3. Patient Responsibilities
Accurate Information
- Provide complete and accurate medical history
- Update personal and insurance information promptly
- Report all medications and supplements you're taking
- Inform us of any allergies or adverse reactions
Appointment Compliance
- Attend scheduled appointments on time
- Provide 24-hour notice for cancellations
- Follow prescribed treatment plans
- Complete required follow-up appointments
Medication Safety
- Take medications as prescribed
- Report side effects or concerns immediately
- Store medications properly and securely
- Do not share medications with others
Financial Obligations
- Pay for services according to agreed terms
- Provide current insurance information
- Understand your insurance coverage and benefits
- Pay copays and deductibles as required
4. Payment Terms and Billing
Payment Methods
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards and bank transfers
- Health Savings Account (HSA) and Flexible Spending Account (FSA) cards
- Insurance copayments and coinsurance
- Cash payments (for in-person services)
Billing and Insurance
- Services are billed according to current fee schedules
- Insurance claims are submitted on your behalf when applicable
- You are responsible for copays, deductibles, and non-covered services
- Payment is due at the time of service unless other arrangements are made
- Outstanding balances may be subject to collection procedures
Refund Policy
Refunds may be provided in the following circumstances:
- Services not rendered due to provider cancellation
- Duplicate payments or billing errors
- Insurance overpayments
- Unused prepaid services (subject to terms)
5. Telehealth Services
Technology Requirements
To participate in telehealth services, you must have:
- A reliable internet connection
- A device with camera and microphone capabilities
- Updated web browser or mobile app
- A private, secure location for consultations
Telehealth Limitations
Important Limitations:
- Physical examinations may be limited during telehealth visits
- Some conditions may require in-person evaluation
- Technical issues may affect service quality
- Emergency services are not available through telehealth
6. Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with:
- Health Insurance Portability and Accountability Act (HIPAA)
- California Confidentiality of Medical Information Act (CMIA)
- California Consumer Privacy Act (CCPA)
- Other applicable federal and state privacy laws
For detailed information about our privacy practices, please review our Privacy Policy.
7. Intellectual Property
Our Content
All content on our website, mobile applications, and materials, including but not limited to:
- Text, graphics, logos, images, and software
- Medical information and educational materials
- Treatment protocols and care plans
- Website design and functionality
Are the property of Organi Health Care and are protected by copyright, trademark, and other intellectual property laws.
Permitted Use
You may use our content for personal, non-commercial purposes only. You may not:
- Reproduce, distribute, or modify our content without permission
- Use our content for commercial purposes
- Remove copyright or proprietary notices
- Create derivative works based on our content
8. Limitation of Liability
Important Legal Notice
Organi Health Care's liability is limited to the extent permitted by law. We are not liable for:
- Indirect, incidental, or consequential damages
- Technical failures or interruptions in service
- Actions of third-party providers or vendors
- Damages resulting from patient non-compliance
Our total liability shall not exceed the amount paid for the specific service in question.
9. Dispute Resolution
Informal Resolution
We encourage patients to contact us directly to resolve any concerns or disputes. Our patient relations team is available to address issues promptly and fairly.
Formal Procedures
If informal resolution is not successful, disputes may be resolved through:
- Mediation through a mutually agreed mediator
- Arbitration in accordance with California law
- Legal proceedings in California state courts
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
10. Termination of Services
Patient-Initiated Termination
You may terminate your relationship with Organi Health Care at any time by providing written notice. We will:
- Provide copies of your medical records upon request
- Assist with transfer of care to another provider
- Complete any ongoing treatment plans when medically appropriate
- Bill for services rendered through the termination date
Provider-Initiated Termination
We may terminate our relationship with you for reasons including:
- Non-compliance with treatment plans
- Failure to pay for services
- Inappropriate behavior toward staff
- Violation of these Terms and Conditions
We will provide 30 days' written notice when possible and assist with transfer of care.
11. Changes to Terms
We may update these Terms and Conditions periodically. Changes will be:
- Posted on our website with the effective date
- Communicated to active patients via email or patient portal
- Available for review during your next visit
Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
12. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Thank You
Thank you for choosing Organi Health Care for your healthcare needs. We look forward to providing you with excellent care and service.